Power Integrations Technical Support Resources
LiTong Group provides comprehensive technical support for all Power Integrations products through our experienced FAE team and extensive resource library. Our support services include design assistance, application-specific guidance, and access to advanced design tools to help engineers implement PI solutions in their applications.
We offer a wide range of technical resources including application notes, design examples, simulation models, and evaluation boards. Our expert team has deep knowledge of PI products and their applications in power conversion, motor drives, lighting, and other areas. Whether you're starting a new design or troubleshooting an existing one, our technical support team is here to help.
Our technical support approach combines the innovation of Power Integrations with the local expertise of LiTong Group, providing customers with the resources needed to successfully implement PI solutions. From initial design concept through production, we provide the technical support needed to ensure project success. Our support is available in multiple languages and across time zones to serve our global customer base.
LiTong FAE Team: "Our technical support goes beyond simple component selection. We work with customers to understand their complete system requirements, helping optimize designs for efficiency, cost, size, and reliability. Our team has successfully supported hundreds of designs across multiple applications, from simple adapters to complex multi-kW systems. We maintain close relationships with the PI design teams to ensure access to the latest technical information and application guidance."
Available Technical Resources
| Resource | Type | Application Area | Level | Language | Access |
|---|---|---|---|---|---|
| PI Expert Design Tool | Software | Power Supply Design | Advanced | English, Chinese | Download |
| AN-1097: InnoSwitch Design Guide | Application Note | AC-DC Conversion | Intermediate | English, Chinese | Download | Design Examples Library | Reference Design | All Applications | Beginner to Advanced | English, Chinese | Access |
| TOPSwitch Design Spreadsheet | Tool | Offline Converters | Intermediate | English, Chinese | Download |
Support Services
Design Assistance
Complete design support from topology selection to final design optimization.
Application Engineering
Expert guidance for specific application requirements and challenges.
Testing & Validation
Support for design validation and compliance testing.
Technical Training
Regular training sessions and workshops on PI technologies.
Application-Specific Support
Our technical support is organized by application area to provide focused expertise:
- Power Adapters & Chargers: USB PD, wall adapters, industrial power supplies
- LED Lighting: Constant current LED drivers, dimming, power factor correction
- Motor Drives: BLDC drives, variable frequency drives, protection systems
- Industrial Power: High-reliability systems, harsh environment applications
Technical Support FAQs
Q: How do I get design support for my specific application?
A: Contact our technical support team with your application requirements and our FAE will assist with design recommendations, schematics, and design validation.
Q: Do you provide design tools and software?
A: Yes, we provide PI Expert, design spreadsheets, simulation models, and evaluation boards to support your design process.
Q: What is the typical response time for technical support?
A: We provide initial response within 24 hours for technical inquiries, with detailed support following based on complexity.